Workspaces and brands

Bouée runs at one address, APP_URL, such as support.example.com or bouee.example.com, and everything happens there:

• Customers start at APP_URL/. With one team it is that team's help center; with several it lists them (IT, HR, Finance), and each team's help center is at APP_URL/?brand=<id>. Sending a request, following one and signing in are there too, and every email Bouée sends links there.
• Your team signs in at APP_URL/login and works in APP_URL/workspace/<id>/…. The switcher at the top of the sidebar moves between workspaces, and /workspaces lists them. Staff run the installation from /instance/settings, where Home page chooses what APP_URL/ shows: every team, or one brand's help center.

A workspace is one team's help desk: its own agents, queue, tickets and settings. A company with HR, Finance and IT makes three, and each team sees only its own tickets. The id in its URLs is the workspace's own.

A brand is how a workspace appears to customers: a name, a help center and a support address. A workspace starts with one; add more when one team answers under several names. A brand can also give its knowledge base an address of its own, such as hr.example.com or help.acme.com (Brand hostnames). That address serves the brand's articles and nothing else: its Contact support and sign-in links lead back to APP_URL, and the brand is managed there like everything else.