Introduction

Bouée is an email-first help desk. Customers write to a support address, and each conversation becomes a ticket that agents answer from the console; replies go back by email. Customers can also find answers in a help center and submit and follow their requests in a portal, all at the same address as the console.

You run it yourself: a Next.js application with PostgreSQL for data, an S3-compatible object store for attachments, and Resend for sending and receiving mail. Agents sign in with a one-time code sent by email; there are no passwords.